Privacy Policy

1. Introduction

C.O.D. Supplies Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website codsuppliesinc.net and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or information about our products
• Contact us through our contact forms or email
• Subscribe to our newsletter or communications
• Create an account or register for services
• Participate in surveys or promotions

The personal information we may collect includes:

• Name and contact information (email address, phone number, postal address)
• Company name and business information
• Industry type and business requirements
• Purchase history and order details
• Payment information (processed securely through our payment processors)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visit
• Clickstream data and usage patterns

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Primary Uses

• Processing and fulfilling your orders and quote requests
• Communicating with you about your inquiries, orders, and services
• Providing customer service and support
• Sending you marketing communications about our products and services (with your consent)
• Improving our website, products, and services
• Analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations and enforcing our terms

3.2 Marketing Communications

With your consent, we may send you promotional emails about our products, special offers, and industry news. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

4. Data Storage and Retention

We store your personal information on secure servers located in the United States. We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Customer Account Data: Retained while account is active plus 7 years after closure
• Order History: Retained for 7 years for tax and legal compliance
• Marketing Preferences: Retained until you opt-out or request deletion
• Website Analytics: Anonymized after 26 months
• Support Communications: Retained for 3 years for quality assurance

5. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and secure access
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites for advertising purposes (with consent)

For more detailed information about cookies, please see our Cookie Policy.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at manage@codsuppliesinc.net. We will respond to your request within 30 days.

8. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Third-Party Services We Use

• FormSubmit.co: Contact form processing and email delivery
• Web Hosting Providers: Website hosting and infrastructure
• Payment Processors: Secure payment processing (if applicable)
• Analytics Services: Website usage analysis and improvement
• Email Service Providers: Customer communication and newsletters

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By providing your information, you consent to such transfers. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Contact Us About Your Data

If you have questions about this Privacy Policy or wish to exercise your data protection rights, including requesting access to, correction, or deletion of your personal information, please contact us:

We will respond to all verified requests within 30 days. For data deletion requests, we may need to verify your identity before processing the request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Your Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please email us at manage@codsuppliesinc.net with "CCPA Request" in the subject line.